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How we handle your account and your data

When you open an account with erek55, you're entering into a straightforward agreement that protects both your wallet and your personal information.

Account security verified at loginWithdrawal requests processed within 24 hoursData held encrypted on secure servers
erek55 How we handle your account and your data
GET LEGAL ANSWERS

How to contact us about account or policy questions

Email Support Send account or legal questions to [email protected].
Live Chat Open the chat widget in the bottom-right corner of your account lobby.
Account Settings Log in, go to Settings > Account Information to update your contact details, request…
DATA & SECURITY

How we protect your account and respect your privacy

Encryption

All transactions between your device and our servers use 256-bit TLS encryption.

Two-Factor Authentication

Enable 2FA on your account via Settings > Security. You'll receive an SMS code to your registered phone number every…

Withdrawal Verification

Every payout request is checked against your account history and identity documents.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences. No third-party tracking cookies.

Data Requests

Request a copy of all your data—account history, transactions, personal details—by emailing [email protected] with the subject 'Data Export Request'.

Account Closure

Go to Settings > Account Information and select 'Close Account'.

Your legal and account questions answered

Eligibility depends on local law where you are located. If you're in Indonesia and meet local regulatory requirements, you can open an account with a valid email and phone number. We do not offer access to minors or to residents in jurisdictions where online gaming is prohibited by law.

Go to the login page and tap 'Forgot Password'. Enter your email address and we'll send a reset link within 2 minutes. The link is valid for 24 hours. If you don't receive it, check your spam folder or contact [email protected].

Yes. Email [email protected] with 'Data Export Request' in the subject line. Include your account email address. We'll send you a file containing all deposits, withdrawals, bets and personal details within 10 business days.

We retain your account data for 7 years after closure to comply with tax regulations and prevent fraud. After 7 years, we securely delete all personal information. You can request early deletion, subject to local law.

Withdrawals go to the same payment method you used to deposit. If you deposited via DANA, your withdrawal returns to DANA. If you've changed banks, contact [email protected] and we can help you update your payout method on file.

Every withdrawal is verified against your account identity and transaction history. If we detect unusual activity, we contact you before processing. Payouts via DANA, OVO, GoPay and QRIS usually clear within 24 hours.

Yes. Open your account, go to Settings > Transaction History, find the transaction and tap 'Report Issue'. Describe the problem and we'll investigate within 5 business days. Keep your payment receipt handy to speed up the review.