Privacy & Data Protection FAQ
We retain encrypted payment records (deposit dates, withdrawal amounts, payment method used) for seven years after account closure for tax reporting and anti-fraud audits. Personal identifiers like your name and phone number are anonymised after this period unless local law requires longer storage.
Yes. Log into your account, go to Settings > Privacy and select 'Download My Data'. We'll compile your profile, payment history, bet records and account transactions into a secure file within five business days. You can also request this via live chat or email.
No. Your payment credentials are shared only with the payment processor itself (DANA, OVO, GoPay or QRIS network) to complete your transaction. We never sell or rent your data to marketers, analytics firms or unrelated third parties.
Your account will be closed immediately and your username made inactive. Encrypted transaction records remain for seven years to meet legal requirements, but your name, email, phone and personal identifiers are deleted. After seven years, all personally identifiable information is removed.
We use essential cookies to keep you logged in and optional analytics cookies to count page visits and improve the lobby experience. You can disable non-essential cookies in your browser settings without losing account access, though site performance may decrease slightly.
Your login session is encrypted, but we recommend you always log out after playing on shared devices. If you suspect someone else accessed your account, change your password immediately and contact our support team. We can review your login history and flag suspicious activity.
Reach out via live chat (07:00–23:00 WIB daily), email our privacy team, or use the Account Settings panel to submit a formal request. We respond to all data-access and correction requests within five business days and investigate any privacy concerns immediately.
